Phone & Remote Issues

Pairing lives in the Pair remote dialog, opened from the dashboard sidebar. The full walkthrough is in Pairing Your Phone.

Pairing fails or the phone never finds the PC.

1. Put both devices on the same network. Start with the phone on the same Wi-Fi as the PC; that is the most reliable pairing path, and the Code Pairing tab is local network only.
2. Check remote control is not switched off. The Allow remote control toggle in the Pair remote dialog also gates pairing; while it is off the dialog shows "Pairing is paused". Turn it on and try again.
3. Use a fresh code. Pairing codes are single-use and expire after 60 seconds. The QR rotates on its own ("New code in ..."); if a scan or a typed code sat for a while, start over with the current one.
4. Allow local network access if your phone asks. On iOS in particular, the browser or app asks before it may talk to devices on your network; without that permission the phone cannot reach the PC at all.
5. Wait out the lockout. Pairing is rate limited: after five failed attempts the PC locks pairing for five minutes. Wait, then retry with a fresh code.
6. Approve it on the PC. Every pairing needs a physical Allow click on the PC, and the 6-digit numbers shown on both screens must match. If the numbers differ, deny and re-pair.

A phone that was already paired will not connect.

1. Check Nexus is running on the PC. The panel talks to your PC, so the PC must be on, awake, and running Nexus. See Installation & Startup Issues for how to check the service.
2. Check Allow remote control is on. When it is off, paired devices are kept but cannot reach the system until you turn it back on; the phone shows "Remote control is disabled".
3. Away from home, check Cloud relay is on. The Cloud relay option lets paired phones connect over the internet when they cannot reach the PC on the local network. Both ends also need a working internet connection. See Remote Access.
4. Re-pair the device. Pairing again from the same device refreshes its authorization, and a device that was removed from the authorized list must pair again before it can reconnect.