Q-Series Panel Issues (Q60 & Q80)

For HYTE THICC Q60 and Q80 coolers. Find your problem below and follow the steps in order.

Cold boot = shut down the PC, switch off the power supply (or unplug it) for 10 seconds, then turn it back on. A normal restart keeps the panel powered, so it does not reset it.
Give the panel about two minutes after any restart before you check it.

Nexus says "Panel disconnected"

Check the Q-Series USB cable is firmly connected.
Wait two minutes.
Cold boot the PC.

Nexus says "Panel not responding"

Press Repair connection.
Wait up to a minute.
Cold boot the PC.

Nexus says "Restart your PC to reconnect"

Restart the PC. Windows resets the panel's USB connection only on a restart.
Still not back? Cold boot the PC.

Nexus says "Panel app required"

Press Open Firmware.
Find Q60 Panel App (or Q80 Panel App) and press Install.
Leave the PC on until the panel shows your widgets.

The panel shows THICC without the N logo

The panel should show THICC with the new Nexus N logo. Without the N, the Nexus panel app is not running.

Wait two minutes.
Open Devices > Firmware Updates. If Q60 Panel App (or Q80 Panel App) shows Install, press it.
Cold boot the PC.

The screen doesn't match the preview in Nexus

In the panel's Settings tab, check Screen is on and Orientation matches how the cooler is mounted.
In the same tab, go to Restart panel and press Restart. It takes about two minutes and keeps your widgets.
Cold boot the PC.
Last resort: Factory reset panel, in the same tab. It erases the panel's widgets, theme and media, and takes several minutes.

I upgraded from Nexus 2

Uninstall HYTE Nexus 2. Only one app should drive the panel.
Check the panel shows the N logo. If it shows THICC without it, install the panel app from Devices > Firmware Updates.
To bring over your Q-Series wallpapers, face and rotation: Settings > Privacy & Data > Import from Nexus 2 (shown only when Nexus finds Nexus 2 data on this PC).

Still stuck? Collect the logs and report it.